Important: this is a template provided as a starting point. Before going to production with paying customers, have these terms reviewed by a UK/EU-qualified lawyer.
1. Agreement
These Terms & Conditions ("Terms") form a binding agreement between Monitoro.NET ("we", "us", "the Service") and you, the customer ("you", "your"), for access to and use of the Monitoro.NET software-as-a-service platform.
By creating an account, clicking "I agree" during signup, or otherwise using the Service, you accept these Terms in full. If you do not agree, do not use the Service.
2. The Service
Monitoro.NET provides software for managing auto-service operations including estimates, repair orders, customer and vehicle records, VAT-compliant invoices and related workflows, accessed via the web at monitoro.net.
3. Account & security
- You must provide accurate registration information and keep it up to date.
- You are responsible for safeguarding your password and for any activity performed under your account.
- You must notify us immediately at office@monitoro.net of any unauthorised access.
- Accounts are intended for use by registered businesses; you confirm you are authorised to bind your organisation to these Terms.
4. Subscription & payment
The Service is provided on a recurring subscription basis. Pricing is published on our website and may change with at least 30 days' notice. The first 30 days are free; afterwards the recurring fee applies until cancelled.
All fees are exclusive of VAT, which will be added where applicable.
5. Acceptable use
You agree not to:
- Use the Service for any unlawful purpose or in breach of applicable law (including UK consumer-protection, VAT, and GDPR rules).
- Attempt to gain unauthorised access to other accounts, systems or networks.
- Resell, sublicense or white-label the Service without our written consent.
- Upload malicious code, attempt denial-of-service attacks, or otherwise interfere with the operation of the Service.
6. Your data
You retain ownership of all data you upload to the Service. We process it on your behalf in accordance with the Privacy Policy and our Data Processing Addendum (available on request).
You may export your data at any time. On termination we retain a backup for up to 30 days, after which it is irreversibly deleted.
7. Service availability
We aim for high availability but do not guarantee uninterrupted service. We may schedule maintenance windows and will give reasonable notice for planned downtime.
8. Termination
You may cancel your subscription at any time from your account or by emailing office@monitoro.net. We may suspend or terminate accounts that breach these Terms or that have unpaid invoices over 30 days old, with prior written notice.
9. Liability
To the maximum extent permitted by law, our aggregate liability to you for any claim arising out of these Terms or your use of the Service is limited to the fees you paid in the 12 months preceding the claim. We are not liable for indirect, incidental, consequential or punitive damages.
Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under applicable law.
10. Compliance documents
Although Monitoro.NET produces documents (tax invoices, credit notes, handover notes etc.) in formats aligned with UK VAT Act 1994 and EU VAT Directive 2006/112/EC, you remain solely responsible for verifying that issued documents meet the specific requirements of your tax authority and that the data they contain is accurate.
11. Changes to these Terms
We may update these Terms from time to time. Material changes will be communicated by email or via in-app notice at least 14 days before they take effect. Continued use after the effective date constitutes acceptance.
12. Governing law
These Terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction over any dispute arising from these Terms, except where applicable consumer law gives you the right to bring proceedings in your home jurisdiction.
13. Contact
Questions about these Terms? Write to office@monitoro.net.